They are supported by 2 practice nurses, a practice manager, office manager, 7 receptionists, on-site pathology, psychology, podiatry and Feldenkrais physiotherapy.
Selby Family Clinic is nestled amongst gum trees in the Dandenong Ranges, just 5 minutes from Belgrave and 45 minutes from the CBD. Selby is a semi-rural area with young families, retirees and alternative lifestyle enthusiasts.
The goal of the doctors and staff of Selby Family Clinic is to provide:
Quality medical care for patients incorporating best practice principles, up to date knowledge and technological advances.
Quality service for patients through awareness of individual health and social requirements, respect for the patients as people and confidentiality for any information gained.
Quality working conditions for doctors and staff through mutual respect and awareness individually of personal and social requirements.
Patient Health Information
Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Despite the best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner. Patient satisfaction affects health outcomes and our practice acknowledges that patient complaints are an important source of customer feedback.
If you have a complaint, you may phone:
Selby Family Clinic
If you are unable to resolve the issue, you may contact either of the following:
The Office of the Health Services Commission (Victoria) on 1800 136 066
Human Rights and Equal Opportunity Commission on 1300 656 419