The goal of the doctors and staff of Selby Family Clinic is to provide:
Quality medical care for patients incorporating best practice principles, up to date knowledge and technological advances.
Quality service for patients through awareness of individual health and social requirements, respect for the patients as people and confidentiality for any information gained.
Quality working conditions for doctors and staff through mutual respect and awareness individually of personal and social requirements.
Patient Health Information
Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Compliments and Complaints
We welcome your feedback on all aspects of our service, so feel free to talk to any of our staff or use the Suggestion box in the waiting room. Patient satisfaction affects health outcomes and our practice acknowledges that despite our best intentions, complaints may arise. Our practice deals with complaints in a courteous and understanding manner.
If you have a suggestion or complaint, you may write to or phone:
Selby Family Clinic
If you are unable to resolve the issue, you may contact either of the following:
The Office of the Health Services Commission (Victoria) on 1800 136 066
Human Rights and Equal Opportunity Commission on 1300 656 419